Registration Clerk/Receptionist

Family Medical Center

Registration Clerk/Receptionist

Family Medical Center

Position Details


Position: Registration Clerk/Receptionist


Department: Family Medical Center


Status: PRN, As Needed during shifts listed below.

Shift: Monday, Tuesday, & Thursday 3:00 p.m. – 7:00 p.m. Every other weekend, Saturday 8:00 a.m. – 4:00 p.m. and Sunday 12:00 pm. – 4:00 p.m. Employee may also be asked to cover other shifts throughout the week if available.

Position Purpose: 

Obtains and verifies patient name, current address, telephone number, and insurance information at the time of registration and makes certain all other required information is both current and correct.  Answers phones, greets and welcomes patients and schedules patients for clinic services.  Responds to patient questions.





High School Diploma or GED equivalent


Prior experience in healthcare registration, reception, and/or billing is preferred


Computer skills; Interpersonal and Customer service skills; Attention to detail; Ability

to operate standard office equipment


Experience with EHR (Electronic Health Record) preferred


Medical terminology is preferred



  • Answers telephone within three rings with courtesy and professionalism.  Directs calls to appropriate staff members.  Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.  Calls patients when medical providers' schedules change and reschedules appointments.
  • Schedules appointments for patients.  Makes adjustments to medical providers' schedules as necessary.  Calls patients per provider request for appointments.
  • Enters prescription refills for all medical providers into EHR.  Links prescriptions in EHR for all medical providers.
  • Scans paper documents and places in proper folder within EHR.
  • Obtains new patient information (i.e. patient name, address, contact number, insurance, etc.) at the time the appointment is scheduled.
  • Pulls faxes off fax machine, date stamps each document, and distributes appropriately.  Links electronic faxes to appropriate patient chart. 



  • Obtains patient name, current address, telephone number, primary care physician and insurance information at the time of registration and makes certain all other required information is both current and correct.
  • Ensures patient information has been updated, completed and all required registration and consent forms have been signed prior to presenting for treatment.  Assists patients with MSP questionnaire as needed.
  • Obtaining adequate patient billing information to ensure proper collections and healthy accounts receivable.
  • Collection of patient co-payments and/or payments on accounts.  Maintains accuracy within cash drawer.  Balances cash drawer at the end of shift.  Signs log book with date, time, amount of money and staff signatures.  Completes daily deposit paperwork.
  • Verifies eligibility of patients utilizing Illinois Health Connect Insurance.
  • Assists patients with PATIENT DUE account problems.

Thank you for submitting an application!


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    I understand that if I am employed, any misrepresentation or material omission made by me on this application will be sufficient cause to warrant immediate discharge from employment whenever it is discovered. I give Pinckneyville Community Hospital the right to contact and obtain information from all references, employers and educational institutions, and to otherwise verify the accuracy of the information contained in this application. I hereby release Pinckneyville Community Hospital or representatives from any and all liability connected with seeking, gathering, and using such information, as well as any and all other persons, corporations, or organizations for furnishing such information.