EDUCATION:

High School Diploma or GED equivalent

PRIOR EXPERIENCE:

Prior experience in healthcare registration, reception, and/or billing is preferred

PROFICIENCIES, SKILLS & ABILITIES:

Computer skills; Interpersonal and Customer service skills; Attention to detail; Ability

to operate standard office equipment

SPECIAL TRAINING: 

Experience with EHR (Electronic Health Record) preferred

KNOWLEDGE OF:

Medical terminology is preferred

RECEPTIONIST DUTIES

• Answers telephone within three rings with courtesy and professionalism.  Directs calls to appropriate staff members.  Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.  Calls patients when medical providers' schedules change and reschedules appointments.

• Schedules appointments for patients.  Makes adjustments to medical providers' schedules as necessary.  Calls patients per provider request for appointments.

• Enters prescription refills for all medical providers into EHR.  Links prescriptions in EHR for all medical providers.

• Scans paper documents and places in proper folder within EHR.

• Obtains new patient information (i.e. patient name, address, contact number, insurance, etc.) at the time the appointment is scheduled.

• Pulls faxes off fax machine, date stamps each document, and distributes appropriately.  Links electronic faxes to appropriate patient chart. 

REGISTRATION CLERK DUTIES

• Obtains patient name, current address, telephone number, primary care physician and insurance information at the time of registration and makes certain all other required information is both current and correct.

• Ensures patient information has been updated, completed and all required registration and consent forms have been signed prior to presenting for treatment.  Assists patients with MSP questionnaire as needed.

• Obtaining adequate patient billing information to ensure proper collections and healthy accounts receivable.

• Collection of patient co-payments and/or payments on accounts.  Maintains accuracy within cash drawer.  Balances cash drawer at the end of shift.  Signs log book with date, time, amount of money and staff signatures.  Completes daily deposit paperwork.

• Verifies eligibility of patients utilizing Illinois Health Connect Insurance.

• Assists patients with PATIENT DUE account problems.