Our goal at Pinckneyville Community Hospital is to provide our patients with the highest quality of health care. To accomplish this, we need to know what we are doing right, and where may need improvement. We depend on our patients, and their families, to keep us informed.
By sharing your thoughts and feelings about your experience with us, you can help make our care better for future patients and their families.
If there was someone or something that stood out to you as being particularly outstanding, we invite you to recognize that person.
If you have a patient care concern or suggestion, you are encouraged to contact the Quality and Risk Management Department at Customerservice@pvillehosp.org or 618-357-5976.
Formal Complaint Procedures
If you have a complaint about Pinckneyville Community Hospital or the Family Medical Center, please discuss it with the Chief Executive Officer or the Director of Quality & Risk Management, who has been designated to handle patient-related complaints.
In this facility, please contact:
Director of Quality & Risk Management at 618-357-5976
Or call the Administration office at 618-357-5901
You may also submit your complaint in writing to:
PO Box 437
Pinckneyville, IL 62274
In the event your complaint remains unresolved with the Family Medical Center at Pinckneyville Community Hospital, you may file a complaint with our accreditor: The Compliance Team, Inc. via their website (www.thecomplianceteam.org) or via phone at 1-888-291-5353.
If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry: 800-252-4343
TTY (hearing impaired use only) 800-547-0466
Or you may write to the Department at the following address:
Illinois Department of Public Health, Division of Health Care Facilities and Programs
525 W. Jefferson Street,
Springfield, IL 62761-0001